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Delivering creative, content and print services beyond normal range.

Sales Account Manager

About the role

We’re looking for an experienced Sales Account Manager to manage and grow a portfolio of key clients across print, creative and design solutions. This is a hands-on, client-facing role where you’ll build trusted relationships, identify growth opportunities, and deliver commercially sound solutions that exceed client expectations.

You’ll work closely with internal teams across production, creative, estimating and accounts, ensuring projects are delivered accurately, on time and on budget.

Key responsibilities

  • Act as the primary point of contact for a portfolio of key client accounts

  • Understand client marketing and collateral needs and recommend appropriate print, creative and design solutions

  • Prepare accurate quotes using PRINT IQ (or similar) and manage jobs from brief through to delivery

  • Grow existing accounts and identify new business opportunities within your client base

  • Manage timelines, budgets and expectations to ensure a high-quality client experience

  • Liaise with internal teams to ensure smooth project delivery and adherence to specifications

  • Monitor market trends, competitor activity and pricing to stay commercially competitive

  • Provide professional reporting and communication to clients and internal stakeholders

What we’re looking for:

  • Proven experience as a Sales Account Manager, ideally within print, creative or agency environments

  • Strong understanding of print processes, including offset, digital and large format

  • Confidence managing large or complex client accounts

  • Experience using PRINT IQ or similar quoting software

  • Commercially savvy with strong negotiation and relationship-building skills

  • Highly organised, deadline-driven and detail-focused

  • Tech-savvy with the ability to adapt in a fast-paced environment

Why join SCG?

  • Work with a collaborative, experienced and supportive team

  • Manage a diverse and interesting client portfolio

  • Be part of a business that values initiative, continuous improvement and results

If you’re a proactive Account Manager who thrives in a fast-moving, solutions-driven environment and loves delivering great outcomes for clients, we’d love to hear from you.

Applicants must have NZ Citizenship or Residency or the ability to work without restrictions in New Zealand. Sponsorship is not available.

Get in Touch
careers@scg.net.nz

Customer Service Representative

About the role

As a Customer Service Representative, you’ll be responsible for managing client enquiries, preparing and processing quotes, raising job bags, and supporting Account Managers and the wider customer service team. This is a hands-on role that requires strong attention to detail, confidence communicating with clients, and the ability to juggle multiple priorities in a busy print environment.

Key responsibilities

  • Provide prompt, professional customer service via phone and email
  • Prepare and check quotes, ensuring accuracy and agreed timeframes are met
  • Raise job bags in Print IQ, ensuring all specifications, costs and timelines are correctly entered
  • Liaise with sales, production teams and suppliers to manage job changes and requirements
  • Assist with invoicing and general administration
  • Contribute to team KPIs, including quote volumes and monthly budgets

About you

You’ll be a confident communicator with a strong customer-first mindset and a keen eye for detail. You enjoy working in a team environment and can stay calm and organised under pressure.

You’ll ideally have:

  • At least 2 years’ experience in a front-line customer service role
  • Excellent written and verbal communication skills
  • Strong attention to detail and time-management skills
  • Outgoing personality with strong problem-solving abilities
  • Experience preparing quotes and managing job details
  • Intermediate Excel and Word skills
  • Print industry experience preferred (Print IQ / Printcost experience is a plus)

Why join SCG?

  • Be part of a collaborative, supportive team
  • Opportunity to grow your skills within a leading NZ communications group

If you’re someone who takes pride in great service, accuracy, and teamwork, we’d love to hear from you.

Applicants must have NZ Citizenship or Residency or the ability to work without restrictions in New Zealand. Sponsorship is not available.

Get in Touch
careers@scg.net.nz