Account Manager

SCG is focussed on delivering great work, while using curiosity and innovation to develop thoughtful, creative solutions. Across the group, SCG offers a wide range of services the areas of creative, content and print. 

As SCG’s Sales Account Manager, your role is to sell print, design and creative solutions to existing and new clients, and meet or exceed your monthly sales targets.  We want you to look at the marketing spend of each client with a view to gaining the lions share, through building trusted working relationships with our clients.

Your skills are critical to the success of the business, but this is a no prima-donna operation. Everyone is here to produce great work and have fun on the way.  This requires accurate quoting, detailed job bags, reasonable timeframes and correct delivery specifications – our production team are experts and here to make your jobs shine and will work for a tight deadline to ensure the job is done.

Key Responsibilities

• Operate as the lead point of contact for all matters relating to your customers
• Scope and understand your customers marketing and collateral needs and sell SCG print, creative and design solutions to meet those needs.
• Take a brief and calculate the quotation using PRINT IQ quoting software.
• Develop a trusted advisor relationship with your key accounts.
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
• Monitor the changing requirements of the customer
• Keep the end in mind when quoting and designing work for clients. 
• Find cost-effective solutions to stay ahead of our competitors.
• Conduct ongoing research on competitors’ products, prices and customer bases. 
• Negotiate on price (within agreed parameters) delivery window and production lead times with customers and production team to obtain the sale
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
• Identify and grow opportunities within client base and collaborate with sales teams to ensure growth attainment.

About You

• Proven track record as a successful Account Manager
• Experience in Signage / Large Format print sales an advantage
• Print quoting experience – Print IQ software or similar 
• Demonstrated ability to manage large accounts
• Tech savvy

Get in Touch
careers@scg.net.nz

Customer Service Representative (Rocket)

SCG and Rocket are focused on delivering great work, while using curiosity and innovation to develop thoughtful, creative solutions. Across the group, we offer a wide range of services in the areas of creative, content and print. 

A great opportunity for you to take your print industry experience to the next level.  We are looking for someone to provide exceptional customer service to our internal and external customers.

• Ensure excellent customer service is delivered to our clients over the phone and in person 
• Take briefs from clients, with attention to the detail
• Client interaction to ensure that design meets their requirements
• Create accurate quotes
• Utilise Print IQ for all job functions
• Work with production teams to ensure we delight our clients.
• Perform basic preflight operation producing proofs

To be successful in this role you will need the following skills and experience

• Print industry experience - labels and Adhesives an advantage 
• Outgoing personality with an interest in sales
• Excellent written and oral skills
• Ability to quote simple jobs
• Ability to work well under pressure, strong attention to detail
• Print IQ - experience would be a plus
• Intermediate Excel & intermediate Word
• 2 years front line CSR experience
• Mac Operator or experience with Prepress would be an advantage

Get in Touch
careers@scg.net.nz